Delivery Questions & Answers
Can I order a delivery to go to my place of work or another address?
Yes, that's not a problem, when placing your order simply entered you home address and also the delivery address for where you want the parcel to go to.
Can I cancel or change my order?
Only if the order has not been dispatched.
Delivery Time for UK orders
We aim to hold stocks of all lines as shown on our website. We aim to dispatch order's everyday except for Sundays and Bank Holidays, this is were extra delivery time may be required. We do our best dispatch all orders that we receive before 3.30pm each day, on the same day. Orders received after 3.30pm will be dispatched the next working day. At present we have a standard delivery charge to the UK and N.Ireland, this may change according to the carrier, and may take up to four working days to deliver items in the UK and N.Ireland. If an order is urgent, please contact us either by email or telephone, and we will do our best to arrange that the delivery will be sent out as quickly as possible, there will be extra delivery charges if this happens.
We try to use the best and most economical delivery service that we can find, were items are delivered in good time, and were we get good value delivery rates. At present we use Royal Mail and Parcelforce. Rates may vary due to weights, sizes and country of delivery. If this occurs we will notify you within 24 hours, to advise you of a new rate of delivery. At this stage you can then decide whether or not to go ahead with your order. If you feel that we are listing the wrong postage cost please contact us and we will double check this for you.
Postal Details Please make sure that you have entered the correct postal address for the place were the goods are being delivered to. You must have the house/building number, the road/street name and full postcode. If details are incorrect and the parcel is returned to us, you will have to pay any additional postage charges.
Please note we will always try to get the best value for money and reliable courier, so if we can reduce postage costs we will.
UK size & weight guide: small parcel wide, L45cm, W35cm, D8cm, up to 2kg, small parcel deep, L35cn, W25cm, D16cm, up to 2kg. Medium Parcels, L61cm, W46cm, D46cm, weight limit 20kg, large parcels not exceeding L1.5m, and 3m Length and girth combined. Weight limit 30kg
International size & weight guide: Parcels not exceeding Height + Width + Depth no greater than 90cm with no single side longer than 60cm, weight up to 2kg.
Please note these sizes can vary depending on the item, and the courier, the above sizes are only to give you guidance.
International Delivery Times
International Orders up to 2kg will be delivered by Royal Mail Parcel Service to any European or International destinations. European deliveries normally take 4-7 working days. Rest of the world 7-14 days these time scales may vary due to holidays, adverse weather conditions and customs delays. Parcels above 2kg are based on the larger of the weight and volumetric weight calculations, with further volumetric limitations depending on the courier used and the country of destination. For this reason larger orders can be emailed first for shipping correction/confirmation as it is impossible for us to calculate accurately all permutations. For International Delivery we are using Royal Mail Global Priority Service. If you require any item more urgent we can you Royal Mail Global Express, however additional charges will be required, or if you are in no hurry we can use Royal Mail Global Value, its will depend on what the item is and the value of the item.
International Delivery to PO Boxes
We cannot always deliver items to PO Boxes, so if you have any queries please contact us.
International Customs & Taxes
All of our orders are shipped from the UK. Some countries charge an import duty and taxes, its depends where you live. If this is the case these charges will be applied by the Customs once your parcel has reached its destination country, these rates will vary, as every country is different, these charges must be paid by the recipient of the parcel. Please note that any items that you receive from the website, you are then considered to be the importer. In some countries cross-border deliveries are subject to opening and inspection by the Custom Authorities. Alex's Barn cannot guarantee that the goods will arrive in the same condition as they were dispatched, should they be subject to inspection. Unfortunately we have no control over these charges as Customs policies vary from Country to Country. If you have any questions related to Custom charges, you are advised to contact your local Customs office. Please ensure you enter the correct international delivery address and postcode. As if your address is entered incorrectly or if the Customs duties or formal customs entry are required, this may cause a delay in the delivery time.
If International delivery service is outside the EU, it is advisable to keep your total basket value below the Custom Duty threshold or the destination country. Please check thresholds and duties for the international delivery address before placing your order.
International Refunds & Returns Policy
If you return your purchase from outside the UK, this will be at your own risk, we will not accept any responsibility for items that are lost or damaged in transit. It is your responsibility to pay any delivery charges, duties and tax incurred to return your purchase.
Some Country's have restrictions on certain items, for more information check with your local Customs Office, however most if not all of our items are okay to post. Sometimes ornaments and chinaware are not covered for breakages, depending on the courier and delivery destination, if this problem arises we will let you know as soon as possible.
General Delivery Details
Some couriers require telephone numbers when delivering the goods, if a wrong number is given then this may cause a delay in delivery time. Orders for delivery to Brazil require CPF (Cadrastro de Pessoas Fisicas) number before it can be processed.
This usually comes standard with the delivery charge, however depending on the order and the order value, this may be more expensive, if this happens we will contact you to advise you of this.
There are at least 12 postal zones, here is a guide of each of them:
Zone 1: England, Wales & parts of Scotland excluding the highlands and Islands
Zone 2: The Highlands and Islands of Scotland
Zone 3: Northern Island, Isle of Man and Isles of Scilly
Zone 4: Channel Islands
Zone 5: Republic of Ireland
Zone 6: Belgium, Netherlands, Luxembourg
Zone 7: France, Germany, & Denmark
Zone 8: Italy, Spain, Portugal & Greece
Zone 9: Rest of Europe
Zone 10: USA & Canada
Zone 11: Far East & Australasia
Zone 12: Rest of the World
If you are unsure of what postal zone you are in, please contact us, as we are more than willing to help you
We have allowed for items weighing up to and including 10kg. If your order is very heavy please contact us and we will see what is the best postage rate for you.
Check out what postal zone you are:
|Afghanistan||Z12||Eritea||Z12||Macedonia||Z9||Saint Vincent & Grenadines||Z12|
|American Samoa||Z11||Falkland Islands||Z12||Maldives||Z12||Sao Tome & Principle||Z12|
|Anguilla||Z12||French Guiana||Z12||Marshall Islands||Z11||Senegal||Z12|
|Antiqua & Barbuda||Z12||French Polynesia||Z11||Martinique||Z12||Serbia||Z9|
|Armenia||Z9||Gaze & Khan Yunis||Z12||Mexico||Z12||Sierra Leone||Z12|
|Ascension Island||Z12||Germany||Z7||Moldova||Z9||Solomon Islands||Z11|
|Azores||Z8||Greenland||Z9||Montserrat||Z12||Spanish Ter. of N.Africa||Z12|
|Balearic Islands||Z8||Guam||Z11||Myanmar (Burmo)||Z11||Sudan||Z12|
|Bosnia Herzegovina||Z9||Hong Kong||Z11||New Zealand & Antarctic Territory||Z11||Tajikistan||Z12|
|Botswana||Z12||Hungary||Z9||New zealand Island Ter.||Z11||Tanzania||Z12|
|Butkina Fasa||Z12||Iraq||Z12||Norfolk islands||Z11||Trinidad & Tabago||Z12|
|Cambodia||Z11||Ireland||Z5||Northern Mariana Islands||Z11||Tristen Da Cunha|
|Christmas Islands Indian Ocean||Z11||Italy||Z8||Oman||Z12||Turkey||Z9|
|Cocos Islands||Z11||Ivory Coast||Z12||Pakistan||Z12||Turkmenistan||Z12|
|Christmas Islands Pacific Ocean||Z11||Jamaica||Z12||Panama||Z12||Turks & Caicos Islands||Z12|
|Cameroon||Z12||Japan||Z11||Papua New Guinea||Z11||Tuvala||Z11|
|Cayman Islands||Z12||Jersey||Z4||Papua New Guinea||Z11||Uganda||Z12|
|Central African Republic||Z12||Jordan||Z12||Paraquay||Z12||Ukraine||Z9|
|Chile||Z12||Phillippines||Z11||United Arab Emirates||Z12|
|Cuba (Guantonomo Bay)||Z12||Kyrgyzstan||Z12||Oatar||Z12||Vanuato||Z12|
|Cape Verde||Z9||Laos||Z11||Romania||Z9||Vatican City State||Z9|
|Czech Republic||Z9||Latvia||Z9||Republic of Singapore||Z11||Venezuela||Z12|
|Djibouti||Z12||Lesotho||Z12||Romania||Z9||Virgin Islands, British||Z12|
|Dominica||Z12||Liberia||Z12||Russia||Z9||Virgin Islands, US||Z12|
|Dominican Republic||Z12||Libya||Z12||Wake Island||Z11|
|Estonia||Z9||Liechtenstein||Z9||Rwanda||Z12||Wallis & Futuna||Z11|
|Egypt||Z12||Luxembourg||Z6||Saint Kitts & Nevis||Z12||Zimbabwe||Z12|
|El Salvador||Z12||Madagascar||Z12||Saint Lucia||Z12||Zombia||Z12|
|Equatorial Guinea||Z12||Macao||Z11||Saint Pierre & Miquelon||Z12|